Frequently Asked Questions

It depends on what you need, but here's the typical timeline for common projects:

• Simple business website: 1-2 weeks
• Custom web application: 3-6 weeks
• Network setup: 1-3 days
• Cybersecurity assessment: 1 week

I'll give you a realistic timeline upfront—no surprises. Rush jobs can sometimes be accommodated. Give me a call and we'll figure out what works for you.

Depends on the scope of work, but I keep things straightforward:

• Small business websites: Starting at $500
• Web applications: Custom quotes based on features
• Network setup: $500-$2,000 depending on complexity
• Ongoing support: Flexible monthly or annual retainers

I'll give you a free quote with no obligation. You'll know exactly what you're paying for before we start. No hidden fees, no confusing invoices.

Sure, you could ask ChatGPT to build your website. You could also cut your own hair, do your own taxes, and represent yourself in court.

Here's the thing: AI is a great tool, but it doesn't know your business, your customers, or what actually works. It won't configure your network security properly, won't troubleshoot why your site breaks on mobile, and definitely won't answer the phone at 2 AM when something goes wrong.

I use AI too—it's part of my toolkit. But I bring experience, judgment, and accountability that no chatbot can match. Plus, when things inevitably need tweaking, you'll have someone who actually understands what they built.

That said, if you want to DIY it, I respect that. Just give me a call when you need help fixing what the AI didn't get quite right. 😉

Both! It depends on what you need:

• Remote work: Perfect for websites, web apps, hosting setup, and most cybersecurity assessments. I can do these from anywhere, which keeps costs down for you.
• On-site visits: Available for network setup, hardware installation, and situations where I need to be physically there. I serve the Phoenix metro area and can travel to other locations for larger projects.

Most clients prefer a hybrid approach—initial consultation by phone or video, remote work for the build, and optional on-site for final setup or training. Whatever works best for your situation.

I stand behind my work. Here's how it works:

• Bug fixes: If something I built isn't working as promised, I fix it at no charge. Period.
• Support period: Most projects include 30 days of free support for questions, minor tweaks, and troubleshooting.
• After that: You can reach out anytime. Small fixes are often free. Larger changes or new features are billed at my standard rate, but I'll always tell you the cost upfront.

Many clients opt for an ongoing support retainer (monthly or annual) for peace of mind. Updates, backups, monitoring, and priority response when things go sideways.

Bottom line: I'm not going to ghost you after I get paid. Your success is my success.

Depends on the project, but here's what's typically helpful:

For websites:

• Your logo and any brand colors/fonts you use
• Text content (or I can help you write it)
• Photos or images you want to use
• Examples of sites you like (or hate)
• Access to your domain registrar and hosting (if you have them)

For network/IT work:

• Current network diagram (if you have one—don't worry if not)
• Admin passwords for existing systems
• List of devices that need to connect

Don't stress if you don't have everything. I'll walk you through exactly what I need and help you gather it. That's part of the service.

Good question! Here are some signs you might need help:

You need a website if:

• Customers are asking "Do you have a website?" and you have to say no
• You're relying on social media but don't own your online presence
• Your current site looks like it's from 2005 (or actually is from 2005)
• You're losing business to competitors with better online presence

You need network help if:

• Your Wi-Fi is slower than your coffee maker
• You're running a business off a consumer router from Best Buy
• Employees can't reliably connect to shared files or printers
• You have no idea what your network password is

You need cybersecurity if:

• You handle customer data and aren't sure if you're secure
• You've never done a security assessment
• Your passwords are still "Password123"
• You want to sleep better at night

Still not sure? That's what free consultations are for. Give me a call and I'll give you honest advice—even if that advice is "you don't need to hire me."

Great question. Here's the honest breakdown:

$500-$1,000 website:

• Simple 3-5 page site (Home, About, Services, Contact)
• Clean, professional design using a template
• Mobile-responsive and fast-loading
• Perfect for service businesses that need an online presence

$2,000-$5,000 website:

• Custom design tailored to your brand
• More pages and advanced features (booking, galleries, e-commerce, etc.)
• Custom functionality and integrations
• Content management system so you can update it yourself
• SEO optimization and analytics setup

$5,000+ web application:

• Custom-built tools specific to your business needs
• User accounts, databases, complex workflows
• API integrations with other systems
• Think: customer portals, booking systems, inventory management, etc.

Most small businesses do great with the $500-$1,500 range. You don't need a Ferrari when a reliable Honda will get you where you need to go. I'll recommend what makes sense for your actual needs—not what makes me the most money.

Probably! Here's what I commonly work with:

Websites & Web Apps:

• Modern frameworks: Astro, React, Next.js, Vue
• Content management: WordPress, Contentful, Sanity
• E-commerce: Shopify, WooCommerce, custom solutions
• Hosting: Netlify, Vercel, AWS, traditional hosting

Networking:

• Routers & firewalls: Ubiquiti, pfSense, enterprise-grade equipment
• Wi-Fi: Mesh systems, business-grade access points
• VPNs, remote access, network security

Other Tech:

• Cloud platforms: Google Workspace, Microsoft 365, AWS
• Security tools: Firewalls, VPNs, security audits
• Backup systems, monitoring, integrations

Don't see what you're looking for? Ask me. I'm constantly learning new tools, and if I can't help, I'll point you to someone who can.

Absolutely! Check out my portfolio page to see examples of websites, web applications, and projects I've built for other clients.

Most of my work is custom-built for each client, so you won't find cookie-cutter templates. Every project is designed around the specific needs and goals of the business.

Want to see something similar to what you have in mind? Give me a call and I can show you relevant examples and walk you through how I'd approach your project.

I want you to love what I build. Here's how I make sure that happens:

• Clear scope upfront: We agree on exactly what I'm building before I start, so there are no surprises.
• Progress check-ins: For larger projects, I'll show you work-in-progress so you can give feedback early.
• Revision rounds: Most projects include 2-3 rounds of revisions to get things just right.
• Honest communication: If something isn't working, I'll tell you and we'll figure out a solution together.

If we're truly not a good fit (rare, but it happens), I'd rather have an honest conversation than take your money for something you're not happy with. My reputation matters more than any single paycheck.

Yes! I understand that cash flow matters for small businesses. Here's how payment typically works:

• 50/50 split: Half upfront to start the project, half upon completion. This is standard for most projects under $3,000.
• Milestone payments: For larger projects, we can break it into 3-4 payments tied to completion milestones.
• Monthly retainers: For ongoing support, you pay a fixed monthly fee. Cancel anytime with 30 days notice.

Need something more flexible? Let's talk. I'd rather work with you to find a payment structure that fits your budget than lose the opportunity to help your business.

What I don't do: Surprise fees, hidden costs, or charging you for every email. You'll always know what you're paying and why.

Here's the reality: websites get old, just like the milk in your fridge. What looks modern today will look dated in a few years. Technology changes, security standards evolve, and your business grows.

The Website for Life package solves this:

• Initial build: I build you a professional website tailored to your business
• Annual support fee: You pay a fixed annual fee for ongoing maintenance, security updates, backups, and support
• Fresh redesign every few years: When your site starts to feel stale (typically 3-5 years), you get a completely new website at no additional cost—included in your annual fee

Think of it like leasing a car instead of buying. You always have a modern, secure website without the surprise costs of rebuilds or the risk of running outdated technology.

Plus, I'm incentivized to keep your site running smoothly because you're a long-term client, not a one-and-done transaction. Your success is my success.

Note: For some sites, there are ongoing third-party costs (like domain renewals, email services, or hosting fees) that I'll bill you for annually at my actual cost—no markup. You'll always get a clear invoice showing exactly what you're paying for.

Want to learn more? Check out the full Website for Life page or give me a call and I'll walk you through the details.

Depends on the situation and our agreement:

Emergency support (for retainer clients):

• Critical issues (site down, security breach): Within 1-2 hours, 24/7
• Urgent issues (something broken but not critical): Same business day
• Normal requests: Within 1-2 business days

Non-retainer clients:

• I'll respond to emails/calls within 24-48 hours
• If it's urgent, call me directly—I'll do my best to help
• For guaranteed priority response, consider a support retainer

Real talk: I'm a solo operation, not a 24/7 call center. But I take your business seriously, and I'll move heaven and earth to get you back up and running if something critical breaks. You won't be left hanging.

Great question! A cyberlion is a rare and majestic creature that roams the digital savanna, protecting small businesses from tech predators like ransomware, bad code, overpriced IT consultants, and sketchy phone calls claiming to be "calling from Windows" about your computer virus.

Okay fine, I made it up! Lions are strong, protective, and fiercely loyal to their pride. That's exactly how I approach your business technology. I'm here to guard your digital territory, hunt down problems, and make sure you're never left vulnerable.

Plus "CyberLion" sounds way cooler than "Jordan's Computer Stuff LLC."